|Home What we do Storytelling for User Experience Articles and downloads About us|
I am a user experience researcher with a passion for clear communication.
I work with organizations including the National Cancer Institute (cancer.gov), IEEE, The Open University and Sage Software to help them create better user experiences. Most of all I enjoy learning about people around the world and using those insights to design products where people matter.
As the daughter of a librarian and an English professor, I came by my interest in communication, plain language, and design honestly.
I have written two books:
I lead the Usability in Civic Life project, mobilizing UX professionals to participate in civic design projects. Our usability testing has helped improve ballots and other election materials in New York, Florida, Minnesota, New Hampshire and more.
I served on two US government advisory committees: f
I have also been president of the Usability Professionals' Association (UPA), on am currently on the board of the Center for Plain Language. And, I'm a Fellow of the Society for Technical Communication (STC).
Before I was seduced by a little beige computer into software, usability, and interface design, I was a theatrical lighting designer on and off Broadway, learning about storytelling from some of the masters. The lessons from the theatre stay with me in creating user experiences.
Some of my favorite productions were Poppie Nongena, a South-African musical theatre hit, Brecht's A Man's A Man with Bill Murray and assisting on Laurie Anderson's United States I-IV. I taught lighting for several years at Bard College, where I developed her skills in on-the-job mentoring.
I was in the first generation of people trained on computerize lighting control boards, and thought that all computers were carefully designed to fit the needs of those who worked with them. My first experience with personal computers was working on a theatrical lighting data management system for the Apollo Theatre in New York.
My early work at Cognetics centered around Hyperties, a pre-Web hypertext program. I earned my credit as a technical writer on the user manual, and designed reference databases, online books, safety manuals and the HP Laser-Jet 4 online documentation. Work with large information sets, especially her work on library reference CD-ROMs for The Gale Group, Primary Source Media and Macmillan Library Reference, gave me practical experience in search and structuring information for easy access.
A few awards and accomplishments I'm proud of are:
Roles: User exerience research, usability, accessibility, plain language
Goals: Usable accessibility for every product, web site and application
whitneyq at wqusability dot com
Whitney is an associate of
|Whitney Interactive Design|
|whitneyq at wqusability dot com||www.WQusability.com||908-617-1122|
|© 2002-2011, Whitney Quesenbery|