Whitney Quesenbery

Experience

2002 - Present: Whitney Interactive Design, LLC
Consultancy in user-centered design, interface design and usability. Clients include:

• Open University
• National Cancer Institute
• IEEE
• Sage Software
• Amtrak
• The TriZetto Group
• Armstrong World Industries
• Internet Benchmarking Forum
• Blackbaud
• Code Correct
• Digital5
• Ignited Minds
• MITRE
• Neopost

An associate on projects with

• Effortmark, Ltd (UK)
• Apogee (Hong Kong)
• UserWorks (US)

1990 - 2002: Cognetics Corporation
Principal and Senior Vice President for Design

• Usability training and process implementation for Cognetics and clients
• One of the primary developers for LUCID, a user-centered approach to user experience design
• Product management and documentation for Hyperties 3.0 and 4.0, released in 1992 and 1995
• Developed professional skills evaluation process for staff designers
• Principal or lead designer for design and consulting projects:
  • Web-based applications for healthcare, pharmaceutical, financial services
    • Siemens Health Systems Soarian
    • The McGraw-Hill Companies
    • ADP
    • StreamNet
    • Cynocom IAsyst
    • Con Edison
  • Intranet design and information architecture
    • McNeil
    • Novartis Consumer Health InfoWeb
    • Deloitte Consulting
    • Sanofi
  • Web site design and usability
    • Eli Lilly
    • International Center of Photography
    • NSI
    • Congressional Information Systems
  • Online books and reference
    • Hewlett Packard Laser Jet 4 Travel Guide
    • The Productivity Shoppe Get Smart
    • Gale Research
    • Primary Source Media American Journey
    • Research Publications Broadcast News
    • Union Carbide Safety Manual
    • Lederle Pharmaceuticals
  • Multimedia and interactive television
    • Dow Jones Investor Network
    • Ameritech Interactive TV Prototypes
    • AT&T/Lucent PDD - Capabilities Demo

   

1977 - 1990: Theatrical Lighting Designer
New York and regional theatre, dance and opera for productions including Arden Theatre Company, Movement Theatre International, Lenox Arts Center, Hyde Park Festival Theatre, American Music Theatre Festival, Berkshire Ballet Company, Center for Contemporary Opera, LaMama E.T.C., Laurie Anderson's United States I - IV, Poppie Nongena. Member of United Scenic Artists #3259

Professional Society Affiliations

Usability Professionals' Association

• President, 2004-2006
• Director, Usability in Civic Life and Voting and Usability project, 2000-present
• Board of Directors, 2000-2006
• Certification for Usability Professionals project, 2002

Society for Technical Communication

• Senior Fellow, 2006
• President's Award, 2004
• Usablity SIG Manager, 1999 - 2002
• Distinguished SIG Service Award, 2003
• Distinguished Chapter Service Award, 1997
• Conference Program Manager for Usability, 2002, 2005
• Philadelphia Chapter Webmaster, 1995 - 1998

UXnet

• Executive Council, 2003 - present

ACM SIGCHI (Special Interest Group on Computer-Human Interaction)

• Conference Panel, 2001: Ethics in HCI
  with Rolf Molich, Brenda Laurel, Chauncey Wilson, Carolyn Snyder

Education

• Bryn Mawr College
• National Theatre Institute

Awards and Honors

• UPA President's Award, 2007
• Senior Fellow, STC, 2006
• E-Comm Ohio Pioneer Awards National Judge, 2002
• 2001 Frank R. Smith Outstanding Journal Article: "On Beyond Help - Use Assistance and the User Interface"
• STC Competitions Awards
  NSI web site, 1998
  AT&T PDD, Best in Show 1996
  Productivity Shoppe Get Smart, 1996
  Cognetics web site, 1996-1997
  Hyperties documentation, 1996-1997
  Primary Source Media American Journey, 1995
  Hewlett Packard LaserJet 4 Travel Guide, 1992

Publications

• "Personas and Narrative" in The Persona Lifecycle by Tamara Adlin and John Pruitt. Morgan Kauffman, March 2006.
  
• Forward to Usability Success Stories. edited by Paul Sherman, Ashgate 2006
  
• "Dimensions of Usability" in Content and Complexity: Information Design in Software Development and Documentation, Erlbaum, October 2002
  
• Balancing the 5Es" Cutter IT Journal - February 2004, pp 4-11
  
• "Who is in Control? The Logic Underlying the Intelligent Technologies Used in Performance Support" in Technical Communication, Volume 49, Number 4, November 2002
  
• "On Beyond Help – User Assistance and the User Interface" in
  Technical Communication, Volume 48, Number 2, April 2001.
  
• "Documentation's Holistic Role" in Journal of Computer Documentation, ACM-SIGDOC. Vol 23 No 4, November 1999
  
  
• Complete publications list available at http://www.wqusability.com/publications.html

Contact Information

78 Washington Avenue
High Bridge, NJ 08829
whitneyq@wqusability.com
908-638-5467
www.WQusability.com

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